Voice Provisioner at Vonage

Position Summary

This position will be responsible for provisioning customer services on the Vonage state-of-the-art Hosted IP PBX VoIP platform; MPLS based IP network, CPE and phones. The Service Provisioner will take a complete customer order and be responsible for end-to-end configuration of all components needed to deliver the service. The provisioner will also be interacting with the end customer to obtain clarifications on their requirements. The provisioner is responsible for ensuring that all aspects of the turn-up process are documented in the Vonage systems.

Responsibilities

• Review all project documentation and participate in project meetings.
• Provisioning of all customer voice services such as hunt groups, auto attendants, voice endpoints and 3rd party services.
• Ensure that all required voice related equipment is ready for install.
• Remotely deploy all equipment and services for customer solution with on-site technical field services.
• Provide technical leadership of internal and external resources to ensure a successful installation implementation and resolution of any post cutover deficiencies.
• Serve as the first level operational escalation point for all assigned customers related voice issues.
• Additional responsibilities as position requires

Requirements

• 1+ Years BroadSoft Experience
• 1+ Years of Hosted VoIP Experience
• Basic Technical Troubleshooting Experience
• Basic Networking Knowledge
• Understanding of the BroadSoft Hierarchy
• Background in telecommunications services such as DS0, DS1, DS3 is desired.
• Working knowledge and experience with Telephone services and PBX based features.
• Must be organized and able to work in a quickly changing internal and external environment.
• Must be self-motivated and demonstrate the discipline necessary to work in an environment with little direct supervision.
• Strong familiarity with PC’s including but not limited to Excel, MS Word, general database and word processing software
• Communication and interpersonal skills required to interact both orally and written with customers and management
• Must be able to multitask, work tight deadlines and focus on project completion with a focus on attention to minute details.

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.