BI Reporting Analyst at Punchh

Implementation Engineer

ABOUT THE ROLE

As an Implementation Engineer at PAR Technology Corporation, you will be responsible for working within a collaborative team atmosphere to implement Data Central within new or existing client environments. Using operational knowledge of the hospitality industry, the IE will serve as a consultant for the client to gather requirements, configure the software, manage implementation projects, train, and deliver solutions tailored to meet the needs of their business.

At PAR, our core company values are Speed, Ownership, Focus and Winning Together.  For the Implementation Engineer, this means that we expect:

• You will strive to deliver the most quality implementation as efficiently and effectively as possible.
• You will take ownership in all project tasks you are assigned and drive them through to completion.
• You will stay focused on all project related tasks and manage your time without the need to be micro-managed.
• You will work together with the rest of the Implementation Team to ensure that our clients are setup for success - and each client success story will be celebrated together as a team.

BASE SALARY COMPENSATION

• $56,000-$79,000 USD

WHAT YOU’LL DO

• Consult with clients to fully analyze and understand their existing infrastructure, as well as determine their current and future needs
• Assist with the overall technical design concept and diagnostic tests of Data Central to ensure that the features and performance meet the highest quality standards and business requirements
• Act as the Project Manager for your implementation projects by effectively communicating with all levels of technical and non-technical personnel throughout the configuration, training, pilot, and roll-out phases of your projects
• Efficiently and accurately complete configuration with varying degrees of complexity
• Consult with third-party providers and internal implementation team members to design and deliver software integrations and rollout solutions
• Effectively communicate on issues or complex information to a wide audience based on product knowledge
• Perform data analysis and assess what different types of modifications need to happen in order to meet the business requirements of the client
• Identify opportunities to provide additional products, services, or other resources to client
• Effectively deliver training to end-users
• Document task status and completion using project tracking tools while serving as the Project Manager throughout the implementation project
• Maintain a working knowledge of client operations to facilitate problem resolution and educating support teams
• Alert implementation senior manager to possible scope challenges, issues or change requests
• Serve as subject matter expert in assisting our Knowledge Management team with the continued development of training resources including the LMS, internal and client facing documentation, and our digital adoption platform
• Collaborate and consult with internal support and implementation team members to resolve critical and/or complex technical issues and needs in a timely manner
• Provide Level II support to existing customers
• Serve as part of the after-hours client support rotation

SKILLS YOU’LL NEED

• Excellent operational, project, and time management skills
• Excellent verbal and written communications skills to communicate with technical, non-technical, and diverse customers across an international organization
• Excellent training and presentation skills
• Excellent technical, and problem-solving skills
• Strong consulting, organizational, and process improvement skills
• Strong knowledge of application design, database tools and relevant computer applications within the restaurant and hospitality industry preferred
• Strong analytical, debugging, and problem-solving skills
• Skilled in adapting services and methodologies to customers/projects
• Adept at leading scalable process development
• Ability to manage ambiguity and apply problem-solving skills to unique situations
• Ability to communicate financial and technical concepts and specifications clearly and efficiently
• Analytical skills to facilitate removing barriers to sales and implementations
• Excellent knowledge of Data Central functionality

WHAT WE LOOK FOR

• 4-year technical degree or equivalent experience preferred
• 1 – 3 years’ experience working with the Data Central platform
• 2 – 4 years’ experience in the restaurant technology industry preferred
• Previous experience in the Hospitality industry in a management role preferred
• Track record of success in Professional Services
• Demonstrated ability to support multiple, concurrent initiatives
• Self-motivated with a proven track record in customer multi-unit implementations
• Ability to self-train, to stay current with the technology and security in restaurant and retail industries
• Comfortable in a dynamic, agile atmosphere of a technical organization with an expanding customer base