Senior Director, Total Rewards & Operations at BigCommerce

BigCommerce’s mission is to help customers sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

We are seeking a Senior Director, Total Rewards & People Operations, who will be responsible for the overall strategy, leadership and success of the company’s Global Total Rewards and People Services teams. In this role, you will develop and drive our global rewards and people services strategies and initiatives. You will partner closely with leadership, the broader People Experience team and cross-functional stakeholders to develop and implement proactive, streamlined programs and solutions that help BigCommerce to attract and retain amazing talent.   This role reports to the SVP, People and is hybrid if located near our offices in Austin, Texas or San Francisco, California or is otherwise remote.

What you’ll do:

• Lead, develop and mentor a global team of rewards and people services professionals, fostering their growth and development, and ensuring they provide high-quality support to the organization

• Develop, drive and deliver strategy, annual roadmap, calendar and project timelines for key cycles related to Rewards & People Services

• Ensure that programs, procedures and processes are effectively communicated company-wide and understood through a variety of education and communication methods

• Stay current on industry trends and best practices in total rewards and people operations, and make recommendations for continuous improvement.

• Build solid relationships with stakeholders, and leaders across the business in order to both advise and anticipate needs. Collaborate with cross-functional People Experience partners including Talent Management, Finance & Accounting, Legal, IT and HRIS.

• Inform initiatives across all HR operations you lead all aspects of. 

• Provide strategic consultation services to the international expansion team with regards to planning for new locations.

• Lead the evaluation, selection and management of third-party vendors for rewards and people services.

• May perform other related duties as required and/or assigned 

Rewards: 

• Develop, implement, and lead a comprehensive total rewards strategy that aligns with the company's business goals and ensures competitive and fair compensation practices that support employee attraction and retention.

• Oversee the design, implementation, and administration of compensation and benefits programs, ensuring they are competitive, compliant, and meet the needs of our employees.

• Oversee all aspects of compensation programs, including  job architecture, salary structures, bonus plans, long term incentives, recognition programs and other incentive programs

• Oversee executive compensation, support the Board of Directors Compensation Committee and manage the relationship with the Committee’s outside compensation consultant.  Manage and administer executive compensation programs, including salary, bonuses, and long term incentives.

• Monitor effectiveness of compensation and benefits policies, guidelines and procedures; recommend plan revisions as well as develop new plans that are market competitive, cost effective and consistent with developing and maintaining a high performance culture

• Ensure that all compensation & benefits practices adhere to local and international labor laws, regulations, and governance requirements 

People Operations:

• Design and implement an end-to-end employee experience using technology to innovate and create a seamless and world class experience for candidates and employees through the entire life cycle of employment

• Create and drive a strategic roadmap for process excellence, optimization, and simplification. Assess, design, optimize, and deliver People Services solutions needed to optimize records & data management, payroll, and vendor management

• Continuously drive improvements and automation to improve our employee experience and enable operational efficiency & effectiveness.

• Oversee data governance practices to ensure the accuracy, integrity, and security of HR data within the HR systems. 

• Lead the team’s compliance efforts through SOX, Corporate Audits, internal/external audits, and Privacy.

• Ensure streamlined processes and alignment with key stakeholders inside and outside the People Experience Team

• Establish key performance metrics that drive quality and excellence throughout our solutions and team.

• Twelve (12) or more years of progressive experience across the various domains of compensation, benefits and people services. Experience in a publicly traded, global company is required as well as eight (8) or more years of leadership experience

• Demonstrated, extensive knowledge of compensation and benefits function ability to execute applicable strategies and plans, experienced in executive compensation, long-term incentive/equity programs and supporting a Board Compensation Committee, CCP, CBP, CEBS certifications preferred

• Proven track record of developing and scaling HR infrastructure & operations, including HR systems, administration, and compliance; experience with Workday a plus

• Excellent leadership, communication, and interpersonal skills, with the ability to manage a team, motivate employees and collaborate with different teams

• In-depth understanding of best practices, with the ability to move seamlessly from strategy development to execution.

• Strategic mindset, with the capability to align workforce strategies with broader business and Total Rewards & People Services visions.

• Exceptional skills in planning, prioritization, managing multiple projects, and fostering effective collaboration

• Advanced Excel skills; ability to analyze qualitative data; exceptional analytical, statistical, quantitative, and deduction skills

• High degree of confidentiality, discretion, and professionalism