Member Success Associate at Function Health

Do you believe that every individual deserves affordable and reliable access to their health information? So do we. Function Health was founded with a singular focus: empower you to live 100 healthy years. Function membership starts with routine whole-body lab testing (100+ tests) and personalized evidence-based insights from the world's top doctors. It puts your health in your hands and cuts out layers of noise and complexity. Function is an annual subscription designed to serve people across their lifetime.

We're looking for full-time contract support on our Member Success team with our rapidly growing consumer health tech startup. This role requires attention to detail across member texts, emails, and inbound requests. Additionally, we have several manual processes that are in flux and will require your support. As a member-facing part of the company, you must be able to build trusted relationships with members through respectful and open communication. With that in mind, we expect our team to have curious minds and deep dive into our processes to have a deep understanding of how things work to better serve our members with thought-out responses.

• Responsive Communication: Respond promptly and professionally to member inquiries via chat, email, and text messages, ensuring high levels of customer satisfaction.
• Process Understanding: Develop a comprehensive understanding of our organization's processes and services to efficiently address member queries and provide accurate information. Continuously self-educate to stay updated on new features and offerings.
• Adaptability: Thrive in ambiguous and rapidly changing environments by demonstrating flexibility and resilience. Adapt to evolving member needs and organizational priorities to deliver exceptional service.
• On-Call Support: Be available for on-call messaging during member visits to laboratories, clinics, or other designated locations. Provide timely assistance and guidance to members to ensure smooth experiences during their visits.
• Technical Proficiency: Utilize internal tools and spreadsheets effectively to manage member interactions, track inquiries, and maintain accurate records. Troubleshoot technical issues as needed to enhance member satisfaction.

• Start-up experience, particularly in early-stage technology companies.
• Familiarity with healthcare or wellness industry design considerations.
• Proficiency in spreadsheets (Google Sheets and Excel), CRM systems, and ability to learn internal tools 

Join us on our mission to revolutionize the health technology industry!

• What is Function's approach to remote work? Function is 100% remote across the United States, from Austin to New York to San Francisco. 
• Who works at Function? We're small but growing! The team includes: Pranitha, Mike, Jonathan, Dr. Hyman, Kiara, Amy, Whitney, Karly, Max, Erika and many more.
• What's the interview process like? You'll meet with our Co-Founder & COO, Pranitha Patil. On this call, we're looking to understand your experience, interests, and if you're a culture fit. 
• Do I need to match all requirements (e.g. x years of experience, healthcare background)? Function Health welcomes applicants from diverse backgrounds and experiences. While it is not necessary for candidates to possess expertise in all areas, we are seeking individuals with exceptional talent in building and managing software. At Function, we prioritize continuous learning and growth for all team members. We strongly encourage individuals from traditionally underrepresented communities, including women, people of color, LGBTQ+ individuals, veterans, and people with disabilities, to apply.

At Function, we celebrate diversity and are committed to building a diverse and inclusive workforce. As an equal opportunity employer, we do not discriminate on the basis of race, color, gender identity, ancestry, religion, age, sexual orientation, national origin, disability, marital status, Veteran status, or any other occupationally irrelevant criteria.